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Do you have a question about your order, a product, or do you just want to say hello? We are here to help you, choose the channel you prefer.

Before you write

Frequently asked questions

Perhaps your answer is right here below.

How long does it take for my order to arrive? +
The typical delivery time is 6-12 business days from order confirmation. You will receive an email with tracking information as soon as your order leaves our warehouse.
How do I track my order? +
We send you a tracking number via email after your purchase. You can use it to check the status of your shipment at any time. If you can't find it, check your spam folder or send us a message.
Can I return or exchange a product? +
Yes. You have 60 days from receipt to request a return or exchange, provided the product is in its original condition. Write to us and we will guide you through the process step by step.
What payment methods do you accept? +
We accept major credit and debit cards, as well as the secure payment methods available at checkout. All transactions are encrypted and protected.
Where can I get more information about a product? +
On each product page you will find a full description, features, and an FAQ section specifically related to that item. If you still have any questions, feel free to write to us.
I have a problem with my order +
Tell us about it via WhatsApp, including your order number and what happened (a photo helps a lot if the product arrived damaged). We will review it and provide a solution as soon as possible.
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