Frequently Asked Questions

Products

Are your products safe?
Yes. All our products are designed for simple and safe home use. If you have a medical condition, consult with a professional before using them.

When will I notice results?
It depends on the product and usage. With consistent use, most customers notice improvement within the first few weeks.

Orders and shipping

How long does shipping take?
We prepare the order in 1–2 business days and the estimated delivery is 5–12 business days throughout Spain.

Is shipping free?
Yes, shipping is free throughout Spain, with no minimum purchase amount.

Can I track my order?
Yes. You will receive a tracking number by email and you will be able to track it from Order Tracking.

Returns

What is the return policy?
You have 14 calendar days from receipt to return the product. See the Return Policy.

My item arrived damaged, what should I do?
Write to us at reliviohaus.contacto@gmail.com with a photo and we will send you a replacement or issue you a refund.